Bad Bad Service from telkom mobile

On the 30th September 2023 telkom debited my account with R5009. 00 for a contract that I settled on the 21 August 2023. I called on the 6th October and spoke to Nqobile Nkambul and explained my complaint, she then requested that I send all documents including proof of payment. I called on 10 October to find when I can expect my ITC profile to be updated and for funds to be allocated correctly, I spoke to Fikile Olwethu who was very impatient when I asked to hold on while I send an email due to my previous experience, being it as it may she held on while I email to her and her team leader Caroline Nkuna.

I am waiting for confirmation that telkom has corrected their error and ITC is updated as my payment record shows that I pay them R5009. 00 monthly which is not. I don't want to deal anymore that the reason I settled the contract and canceled the contract. Their service is very poor and their consultants in the stores are nor clues up with service issues unless they want to sell yo a new contract.