Bad bad service from Telkom

Good Day its amazing how quickly Telkom can make a debit order in ones account but very slow to open up my line, iv spoken to five consultants over the phone and all they do is lie lie lie. My line was locked due to non payment as i was affected by Covid-19, finally when i get paid the debit R2300 and some cents that was on the 25th June 2020, my line is still locked but the money was debited from my account. If anyone at Telkom can tell me why my line is still closed. Call me on ***. #Furious customer