UP
Unhappy P

1 reviews | Active since Oct 2016

26 May 2017, 23:53

Bad bad service for a first time client.

<p>I am a very unhaply client at this point of time with telkom mobile.</p> <p>I was phone by an sales agent offering me a deal of the month for R149. For 15 GB .</p> <p>But my first bill is 800 and will i have sent numerous email to they customer csre to phone me they simply dont reply.</p> <p>I an not at this point of takkng this to the ombuds as they a now making me bankrupt.this is not how you sold a product as charge me fees extra.</p>

0
Replies (4)
Telkom
Telkom's reply28 May 2017, 08:13
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused

Best regards,

Telkom
Telkom's reply30 May 2017, 14:26
Official

Good day,

Please privately reply with your ID number and the affected number so we can further assist.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

UP
Unhappy P's update30 May 2017, 18:53
Reviewer Update

***

I dont know the number as i have a modem. Not a cellphone

UP
Unhappy P's update01 Jun 2017, 08:11
Reviewer Update

I see you have debitted my account with almost 900 rand...if you dont resolve this by friday.i will just have to go to my bank and disput that debit order.till you can phone me and sort your mess out.