Bad bad service do not think of using telkom

I app**** for telkom fibre The line was connected I had connection for one day. After that I'm struggling to get help from the client service my conection is off for 5 days now and every time I phone they ask me did I get a reference number but when i ask for a reference they say they sont have a reference number for me . Does this means i will have to pay for 12 months without connection . This service is so bad and now they tell.me I cant cancel but there service is so bad OMG