BAD BAD SERVICE AND NO RESPONSE FROM TELKOM OR ANY MANAGER AFTER I HAVE CALLED DAILY TO FOLLOW UP!!!

Extremely bad service. Ordered Fiber for the amount of R449 for 25mbs up and down, via there webpage and then there sales department phoned me to complete the deal. The deal included a data package until fiber is installed which the lady with the name of Pearl confirmed with me over a recorded line. The data package was t be delivered within 7 working days of which the order took place ( I have made numerous call to the call center without any luck. Nobody wants to help and have hundreds of excuses why I can not talk a manager and get this problem solved. The order was place on 26 May 2021 from that date the sales person said that the full installation of fiber only takes 6 weeks. Nothing has happend yet! No data package received and No installation. I once had bit or luck and could speak to the manager of sales Laveshin and he confirmed that the sales lady confirmed on the recorded line of the deal and package and will get this resolved and delivered. Just word to comfort a person and not delivered as promised. This is the only response received from them on 24 June 2021. "Your concerns have been noted. We have looked into your order and planning stage for Fibre deployment in your area.

Kindly note that there is an on going Build for Fibre infrastructure and the proposed complete date is November 2021. This is not a committed date but a forecast and Telkom will update you as the Build and testing draws to a close. Regarding the "Data while you wait" campaign, this proportion has ended. The Telkom team will shortly investigate on your order and provide feedback within 5 business days. We apologize for the delay and we value your support. Even 5 working days later they still do not respond.

Regarding the "Data while you wait" campaign, this proportion has ended The mentioned deal was part of the package that was sold to me. The sales lady "Pearl" confirmed that to me on TELKOM recorded line! One of the many calls (more than 10) to Telkom after the sale took place and Telkom not delivering what is promised to me, I spoke the Levishen a manager in the Residential sales and he confirmed to me that the promotion item was sold to me on a recorded line and that he will sort out the problem and have the item delivered. Why is Telkom now making excuses of delivering items to clients that were sold when the deal was done?????? NOBODY like in NOBODY, has ever called me to explain the situation. I have to do all the calling and follow ups? Is this how TELKOM treats new clients joining their services? this is the worst service I have ever received. And now the installation will only be completed in November? How is it possible that the sales agents say it will take 60 days for intallation?????? Is this how TELKOM is gaining clients by telling them LIES? The best part of this situation is that the sale took place with a recorded line.... In other words anyone can go and listen to the recording and hear what the sales lady (PEARL) sold to me and when installation will be completed. Now TELKOM just pulls up shoulders by saying the deal has ended and MYSELF as client must just accept it? NO I WILL NOT!!!! I WILL NOT ACCEPT THAT I WONT RECEIVE THE DATA! AND I WILL ACCEPT THAT INSTALATION WILL ONLY BE DONE IN NOVEMBER 2021. TELKOM must then accommodate me with a connection at their cost until my fibre in installed.! I am going to fight this until somebody takes responsibility for the mess they made and deliver what was promised on a recorded line!