Bad bad Service and inefficient call center agents

Telkom mobile has been debiting my account more than twice the amount i should pay two months in a row. The first month i called the consultant agreed that my money reflected twice i reversed the second payment they charged me reversal fees which means i was not supposed to reverse it i was supposed to incur double charges and do nothing about it.The second month the debited me R400+ with the reversal fees that was not my problem now this month again im being charged again R400+ which is almost three times my debit amount . iv been on the line with three consultants and they keep saying the matter is escalated but nothing is done they just keep taking my money telkom sucks i spoke to : Gabisile Radebe on 18 june 11:18 she said she escalated the matter nothing she gave me no reference number she said the only reference i have is her name and surname . then after about or days i spoke to : Nqobile Maphulo who atleast gave a reference number and said Gabisile never escalated the matter ,after this third call i got a message that my matter was resolved only to find a mail with extra more charges meaning in two months i would have paid R1000 instead of R140 time 2 .

Telkom your call center does not work the are not even managers on site who can resolve the issue. this is not a way to run a service

Im not happy with your service