Bad Bad Service

Telkom Sales contacted me for an upgrade on 28/01/2016. Cell phone with contract sim was ****** 31/01/2016. We had a stop placed through Telkom customer care same day, 03/02/2016 I received the lte upgrade via courier. Waybill stated that the sim will be activated in 48 hrs. When nothing happened we contacted Telkom customer care. And here the frustration started. Telkom gave me one number after the other to contact. What a nightmare. You hold on forever. and finaly when someone answered they gave me another number to contact. Numbers contacted ***, *** ,102103, 081180 and even landline no. 102103.After a week I finally went to Shelly Beach Telkom. The lady there tried to assist me by phoning customer care. She was told that the supervisor was busy sorting the problem out and that it would take 5 to 7 working days. I was contacted by Telkom a week later stating that they are trying to sort the problem. On 16/02/2016 I was contacted by a number *** (Telkom)and was told to go to a Telkom store for a new sim and the store should contact customer care to get the numer activated. I went back to Shelly Beach store (60km one way). STILL NOTHING