Bad Bad Service

i am a telkom customer and sent a request through on the 28 November 2015 to cancell my contract....I have sent numerous emails and called the call centre as well. i was assisted my a lady by the name of bianca who advised that the contract will be cancelled.I was called from you guys and informed the contract will be cancelled the 29 November.Today i call back to the call centre who advised my contract is not cancelled.This is a breach of contract. I will have to consult with my attorney. Zimmerman Attorneys to take further legal action.This is totally unacceptable.....i will take this matter further if this is not resolved today.My number is *** contract number