BAD BAD Service

Today I went to Telkom Mobile Musgrave request assistance with three things,<br> Query:<br> I wanted the latest statement on my contact, which was not a problem<br> <br> Query<br> I need to block/suspend my two sim cards as they were both lost. <br> <br> Service:<br> I was then told they don't block sim cards at the store, I should call the help line/call centre because I need to be asked security questions.<br> <br> Confusion:<br> My question the is, I had my ID book and could be asked any questions in store, what more security is there, the presenting your ID book in store<br> <br> Query:<br> <br> I wanted to find out when my contract is due for upgrade<br> <br> Service:<br> Again I was told I need to call the call centre to find that out or would be emailed when its due<br> <br> Confusion:<br> I don't get it, last year when I needed to find out when my upgrade was due, I went into a store in Hibiscus Mall Shelly beach and in less the a minute after giving them my ID I was told, how is this store different<br> <br> Shocker:<br> Mind you all of this is happening after standing almost an hour waiting for the lady at the mobile counter, who was by the way assisting a client open a new contact. I am zulu speaking, so I could over hear their conversation