bad bad service

I am unhappy about the service that I am getting from Telkom .My telephone line have bean of for more then 2 weeks ,I have logged a call at their customer care and was told that the problem would be attended to in 3 working days. two weeks have passed and still no technician come out to solve the problem. My wife is working from home by using the Internet and by not having service it makes it hard for her to fer full her task. I have logged a call again and had to wait for almost 2hours before a consultant took my call, witch I think is very bad service once again. I hope by writing this letter my problem would be solve as quicke as possible thank you<br> <br> Your sincerely<br> IMRAN SMITH