BAD BAD SERVICE

On the 2nd of October we did pay R700 deposit because we did apply for a Wifi. But until now we didn't receive any and there was no one at home to come and check the line. They said it would take 2 weeks but nothing's been done yet. I did phone 10213 and R60 later no one answer the phone. If I call or WhatsApp the sales rep he said I must be patient and he also can not understand why we didn't receive it yet. I would like for someone of Telkom TO Contact me and tell me what is going on otherwise I need them to pay back my R700.00 as soon as possible