Bad bad service

My line has been down since Friday the 3 August..I phoned Telkom on 4 August and they assured me that it was a national outage and that my line access will return as soon as it has been resolved..ons 5 August Telkom said on there website that the outage was resolved but still my line was down...on 6 Aug a agent from Telkom phoned me and said that the cables where ****** and that the cable guys were still DECIDING whether they are going to fix it or not and if they DECIDE to fix it ,it could take months????...I pay them why should they only decide if they are going to fix the cable or not it should be a given...today is the 8th Aug and still my lines are down..no update from Telkom this is ridiculous!!!