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HJ
Hendrik J

1 reviews | Active since Mar 2017

12 Jul 2018, 14:25

Bad, bad service

I have TELKOM fiber on a month to month contract. The sales send me a router and changed my month-to-month into a 24 month contract with almost doubled my monthly subscription? After many long fights the collected the router cancelled the contract but do not adjust my account? Whenever you try to phone them they are conveniently offline?? How can you operate a networking company when yourself does not have connection? Ridiculous! An 'excellent company' because of it's inherited infrastructure. Now what???

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Replies (2)
Telkom
Telkom's reply19 Jul 2018, 14:59
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards

Hazel

Telkom Social Media Team

Best regards,

HJ
Hendrik J's update13 Aug 2018, 13:46
Reviewer Update
Mr Athenkosi Seti (A) ********** rep**** with: Billing dispute ref: ********** 1, that they will look into the matter. Seems like there was an adjustment made for August'18. My account is still R2998.74??? No credits or discounts given for June and July??? Phoned TELKOM and were helped after: "There may be a long delay . . " Half and hour later spoke to Thabiso who loggged a dispute with reference # ********** 5. How long will it take? Do they have the willpower to fix this? I really want to be shut off from TELKOM and change my ISP, ASAP!!