Bad bad service

Item: Telkom
Rating: 1
Author: Karin V

Got confirmation of appointment scheduled for 18 Jan, cancelled all my other appointments to accommodate Telkom as I need line transferred urgently. Have been waiting for 2 weeks. They NEVER showed up for appointment.This afternoon I went to Telkom office in Secunda just to hear that appointment has been rescheduled for 29th Jan. NO communication to me regarding that ?????? No reason for rescheduling either. Not happy at all with this service.

Helpful (0)

Replies (3)

Telkom's replyOfficial

14 Feb 2018, 09:38

Good day Karin.Viljoen,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom's reply14 Feb 2018, 09:38

Official

Good day Karin.Viljoen,

Thank you for making contact with us.

Telkom Social Media

Best regards,

Karin V's updateReviewer Update

14 Feb 2018, 11:26

Line was activated 12/3 but yet another issue - we are paying for 10 Meg and speed is 0.02. Not much help as I can do NOTHING with that. Now it is a cable issue or something that must be moved to a new box ???? Can I please have URGENT assistance ????

Karin V's update14 Feb 2018, 11:26

Reviewer Update

Karin V's updateReviewer Update

05 Apr 2018, 14:03

Igsaan, problem has still not been resolved ??? No response on previous message as well.

Karin V's update05 Apr 2018, 14:03

Reviewer Update

Igsaan, problem has still not been resolved ??? No response on previous message as well.