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IM
Iain M

1 reviews | Active since Apr 2011

12 Dec 2017, 14:34

BAD BAD Service

i have reported an ADSL line fault to my service provider, Axxess, on the 14 October 2017. Axxess have subsequently reported this fault to Telkom, who have done absolutely nothing to assist Axxess or myself in rectifying the problem. I have sent numerous emails to Axxess stating that Telkom have done nothing to fix the fault. Because some of my business is done from home I require a fully functional, working ADSL line. I currently can only manage a 0.5Mbps line speed when i am actually paying for a 4Mbps line. It has been 2 whole months and Telkom have done absolutely nothing. their service delivery is pathetic.

0
Replies (8)
Telkom
Telkom's reply26 Dec 2017, 10:01
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

IM
Iain M's update26 Dec 2017, 18:38
Reviewer Update
Review sent on the 12 December 2017 and only received a reply from Telkom today, the 26 December 2017, so like I said I’m my previous review, Telkom’s service delivery is pathetic, they can’t even reply to a review on time.
Telkom
Telkom's reply27 Dec 2017, 07:24
Official

Good Morning

We are so terribly sorry for the delay can we trouble you for the affected DSL number please,

Thanks in advance.

Regards

Jawaad

HelloPeter Team

Best regards,

IM
Iain M's update27 Dec 2017, 07:26
Reviewer Update
The affected number is ***
Telkom
Telkom's reply02 Jan 2018, 13:18
Official

Hi,

Thank you for the info. Please advise if the issue has been resolved for i do not pick up any open faults reported on the number provided, thanx.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

IM
Iain M's update03 Jan 2018, 09:45
Reviewer Update
This issue has not been resolved.
Telkom
Telkom's reply03 Jan 2018, 11:25
Official

Hi,

Thank you for the response. I tested the line and the connection and it shows a very stable connection on your line with your ISP account.

Please provide us with your speed test results (from www.speedtest.net) so that we can follow up. Also, please confirm with your ISP that everything is in order on their side, thanx.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

IM
Iain M's update03 Jan 2018, 15:04
Reviewer Update
I have just done a speed test and I'm getting a fantastic 0.87Mbps on a 4Mbps line. I'll send you a screen shot of the web page if you provide me with an email address. My email is ***