Bad bad service

On 16 November 2017 I logged a self help call via Telkom's customer call line 10210, I received reference no. 93CTK161117 via text message as confirmation. On 20 November I received a text stating that my report was restored? I called 10210 again and this time spoke to a Consultant and explained that the lighting hit our Telkom line and that everything from my internet to the telephone was dead. He then logged another call no. 277CTK201117. On 23 and 26 November respectively, I received text messages that Telkom is still busy investigating the cause of the problem. Yesterday, 27 November, I called the 10210 no. again and was informed by the Consultant that the Technician will visit my house today by 14:00 to attend to the fault and that I should have someone on standby at my house. It is now 15:15 and no Technician has even attempt to call or pitch. If the router and the telephone instrument were hit by the lighting and by the way, I can proof this because the brick wall in front of my house, opposite the room where the router and telephone is, is just as badly damaged, I accept that Telkom is not liable to replace it, but I am not a Telkom Technician and can most definitely NOT test their lines and or fix it.