BAD, BAD service
<p>My husband app**** for a landline almost 2 months ago. The technician installed the line on the 19th of April. Guess what??? Our voice line is still not active after almost a month and HOURS on the phone with telkom. I also received a phone call telling me my account is in arrears. My account is not even activated. Do you call this service??? I received a message this morning to confirm I stay in Uitenhage......I stay in Port Elizabeth. There are so many complaints about telkom, but telkom choose not to reply or reply with a generic answer. Telkom, you need to learn what client service is.
Hello anne-mare-jaco
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Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello anne-mare-jaco
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Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Noleen
By when can I expect feedback? This is going on for too long now. I need my line to be actived a.s.a.p.
Regards
Anne-Maré
Hi Noleen
By when can I expect feedback? This is going on for too long now. I need my line to be actived a.s.a.p.
Regards
Anne-Maré
Hallo. Can I please have feedback?
Hallo. Can I please have feedback?
I PLEASE need feedback before 13h00 today or I will contact a senior person who will assist me. This is not BAD customer service.....this is NO customer service. My line was installed on the 19th of April and is still not active. What is going on telkom???
I PLEASE need feedback before 13h00 today or I will contact a senior person who will assist me. This is not BAD customer service.....this is NO customer service. My line was installed on the 19th of April and is still not active. What is going on telkom???
Hallo Rafeeqah
A technician came to my house today to install a line. Why?? I have sent you 2 emails last week asking you to cancel the technician. We had a line installed on the 19th of April, we do not want a second line. The line ( ********** ) was installed on the 19th of April but only active from the 23rd of May.
All I need from telkom is to advise if they are still in charge of this line, if so, please URGENTLY migrate it over to Afrihost, our service provider.
Please do not send another technician to my house and please note that we will not be liable for any extra costs because of telkom's mistakes.
Regards
Hallo Rafeeqah
A technician came to my house today to install a line. Why?? I have sent you 2 emails last week asking you to cancel the technician. We had a line installed on the 19th of April, we do not want a second line. The line ( ********** ) was installed on the 19th of April but only active from the 23rd of May.
All I need from telkom is to advise if they are still in charge of this line, if so, please URGENTLY migrate it over to Afrihost, our service provider.
Please do not send another technician to my house and please note that we will not be liable for any extra costs because of telkom's mistakes.
Regards
Telkom, we received the below message 4 times today. We had a technician here yesterday to install a new line. WE HAVE A ACTIVE LINE. WE DO NOT NEED A TECHNICIAN. WE DO NOT NEED ANOTHER LINE. WE NEED YOU (TELKOM) TO MIGRATE OUR LINE TO OUR ISP, AFRIHOST.
"Dear Customer, a Telkom technician has been dispatched to install your telephone line for your order ( ********** 67) today. Your continued support is appreciated. Regards, Telkom."
PLEASE MIGRATE OUR LINE TO AFRIHOST. I AM SICK AND TIRED OF THIS BAD CLIENT SERVICE. WHY DON'T YOU UNDERSTAND WHAT I AM ASKING FOR??
Telkom, we received the below message 4 times today. We had a technician here yesterday to install a new line. WE HAVE A ACTIVE LINE. WE DO NOT NEED A TECHNICIAN. WE DO NOT NEED ANOTHER LINE. WE NEED YOU (TELKOM) TO MIGRATE OUR LINE TO OUR ISP, AFRIHOST.
"Dear Customer, a Telkom technician has been dispatched to install your telephone line for your order ( ********** 67) today. Your continued support is appreciated. Regards, Telkom."
PLEASE MIGRATE OUR LINE TO AFRIHOST. I AM SICK AND TIRED OF THIS BAD CLIENT SERVICE. WHY DON'T YOU UNDERSTAND WHAT I AM ASKING FOR??
Can someone please URGENTLY provide feedback?
Can someone please URGENTLY provide feedback?