Bad Bad service

<p>October last year cables was ****** in Matroosfontein in Elsies River. Problem was reported to Telkom and customers was informed it will be replaced . As time passed no cables was replaced and no landlines were working however telkom bills was still paid whether contract or wire wire. In July we were informed that new devices i.e. cable less phones were dispatched at any Telkom walk In store and can be collected by customers. I collected the New device on my dad's behalf and was informed to contact call centre for activation. Now the choas starts. From call centre i was referred back to telkom store as they need to do it. Telkoms walk in store staff was having fights with the call centre staff as to who's job it is to activate this simcard. I was in total disgust when I realized your employees have no idea what they doing and are lacking the knowledge and training on how to operate this NEW DEVICE. To top it all I eventually got to speak to the store manager Mr R. Van Westhuizen (CAPE GATE STORE) who promised me the matter will receive his urgent attention . I was so relieved that finally somebody will sort this out. He even gave me his cell number. Guess what matter still not sorted he ignores all our calls and whatsup message ( I have records of all conversations) . I have personally never experienced such bad service in my entire life. Sorry to say telkom sucks and our poor Pensioners are without telephone lines and rental are being deducted. SIESA TELKOM. </p> <p> </p> <p> </p> <p> </p>