BAD BAD IN FACT THE WORSE SERVICE EVER!!!!!

I called Telkom mobile's call center more than 2 months ago to report that my number was not working. They then came up with a lame excuse that someone did a sim swop and gave my number to someone else by mistake. So I told them how is it a mistake because I had just loaded more than R700 airtime and had more than 4GB of data bundle active, when I ask them to check they say everything was depleted. So I asked them who did the sim swop they told me they are not allowed to say. So I told them they need to open a ***** case and suspend my number because its too much of a coincidence that my airtime and data bundle gets used up a day after I purchase it. They said it would take about 72 hours (working days) to resolve the query. This was reported on the 28th of January 2016 we are now sitting on the 24th of MARCH 2016!!!! How is that 72 hours, for this whole time I had to Rica a new sim with VODACOM because Telkom is so useless because they have been useless to provide feedback, EVERY TIME I call they keep telling me they are investigating but that's just a way to brush me off. PLEASE FIX MY NUMBER I WANT MY NUMBER BACK AND MY AIRTIME AND DATA!!!! My reference number is ***2!