Bad bad customer service

<p>The level of service am getting very poor , I recently upgraded my phone and I was adviced what I will be paying for my contract even asked if the consultant is sure and assured me as well sent me the copy of my contract a week later am pinalised for a migration fee I make a call and they issued me with a case number they closed and said am liable yet they can't even explain what the other charges on they new phone was for they logged another case and advise me to wait 72hr it's December and I have been calling in to follow up and know one is getting back to me yet they busy debting my account for amounts that I don't know and add more charges am so unhappy as a loyal customer to be treated like an outsider , even requested to speak to a manager at the call Centre and was told they busy with other case as if mine was less important I have been going bad expirience even since I opted for an upgrade. Telkom should be transparent to customers and advised all charges don't hide cost as am still waiting for my query to be resolved :(</p>