BAD BAD BAD Service Telkom

Bad service Opened a fixed line account because we moved, cables were ****** within 3 weeks, after constantly phoning Telkom they said after 3 weeks of phoning that cable will not be replaced by Telkom?? Ok so I ask them what must I do now? No cancel the account and open another LTE account! Ok so done that, problem is I’m getting billed for both accounts, the isnt even a cable so dont know what i’m getting billed for! Numerous complaints being logged still billing!!!! Now FNB do not want to give me Home Loan because of my bad credit?????? How can I pay for something that I firstly dont even have and secondly dont even use? BAD BAD BAD Telkom! Need to fix this ASAP for Home Loan ?