Bad bad bad service from Telkom Fourways and Smart Access @ BCX

After driving a total of 100km, twice, to the Telkom store at Fourways Mall to get a change of ownership done 20 days ago, we still have no feedback on the process. According to one of the front office staff, Thulisele, the branch manager Lebo Enele, sent our documents through to smart access division to process this. After following up yet again from our side, Mpho Magoro from the smart access division rep**** that no documents were received to process our change of ownership. Normal communication channels such as phoning or emails does not work. It's impossible to reach the right person through Telkom's useless options when phoning. To make it even more difficult no branch has a direct number that you can call to talk to the person you were dealing with the first time. With emails no one takes responsibility of the query and most times you wait days for a reply if you are lucky to get one. It's a shame that clients has to revert to bad reviews on social media platforms for companies like Telkom to wake up.