BAD BAD BAD SERVICE FROM TELKOM

Good day : I am writing with tears in my eyes of the stress TELKOM is putting me and my family through. We had a prepaid phone but there was a problem with the inserting of the prepaid voucher in order for us to have access to the prepaid line we tried numerous occasions but it wont go through, it went on we called Telkom from our landline but we were just put on hold we could not get through. The other method we took is to go to the TELKOM WAKLIN CENTRES they were also not useful / helpful they send us from pillar to post now I am crying out for HELP PLEASE URGENTLY WE STILL WAITING FOR OUR PHONE (ME & MY WIFE IS BOTH CRONIC PATIENTS AND WE NEE OUR PHONE IN THE HOUSE PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!!! OUTWISE WE MUST TAKE THIS MATTER UP WITH THE DEPARTMENT OF COMMUNICATIONS.......!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!