BAD BAD BAD SERVICE FROM TELKOM

I am extremely upset about Telkom. My contract expired 2 months ago. I send in a cancellation form 2 months before. I phoned about 8 - 10 times for some one to assist me. I went twice to a Telkom shop for assistances. I sent 2 additional emails to staff's personal email boxes to ensure that my expired contract is cancelled. Can anyone at Telkom please, please assist me?????????? ********** 772 awaiting your call.