BAD BAD BAD SERVICE AND ACCOUNT DISPUTES GOING NOWHERE

We activated our ADSL line for uncapped WiFi for R 807 on the 25th of October 2018, we moved from addresses on the 26th of November 2018 and tried to cancel our telkom account since then.

The first time we tried to cancel was the beginning of December 2018 and the guy we spoke to told us we needed to pay R 1900 in order for our account to be settled, so we made a dispute against this because how is it possible to owe that amount for a month.

So the same guy advised me not to pay this amount till the dispute was settled, but never did I know that they will not cancel our account, so in January he called back and told me we only have to pay R 1113 for the period we used the wifi. I made the payment and to my surprise we got another account at the end of January stating we owe over two thousand rand, so we called in and spoke to around 15 different people and each one giving different information.

We spoke to a lady Ntombi Kulu and she told us we only have to pay an additional R 1280.44 in order for our account to be settled and canceled, so we went into a Telkom store and the lady behind the counter, working with the finances, gave us the same information.

we went to Pick n Pay and made the payment of R 1280.44 and yet again we got a final notice from debt collectors stating we need to pay another R 2 393 otherwise we are going to be black listed.

This is just pathetic Telkom is going out of their way to give incredibly bad service!! Its March already and from December we are struggling to get our Account canceled, the one adviser I spoke to today said our account is finally cancelled but we still owe over R 3 000 yet again a different amount than what the other advisers stated. I asked her to put me through to someone who can actually help me with this situation and she dropped the call in my ear.

We are so fed up with this pathetic service!! How much do we have to pay for a month's service this is just wrong in so many ways!

So many people we spoke to is having the same problem,

NO ONE FROM TELKOM IS AVAILABLE AND WILLING TO HELP THEIR CLIENT'S THIS IS JUST THE WORST SERVICE I EVER RECEIVED.

Never again in my life would I recommend Telkom to anyone