Bad bad bad service

I have had a free my family package with Telkom for the past three years and I have had 3 cards linked to the main number. Telkom decided to link all those SIM card to my WiFi and now they have suspended everyone in my family telling me that I must wait for the 01 July 2021 and it’s their fault. They advise us to pay using the app but apparently the money doesn’t show immediately now I’m told to go pay at Pep stores and I also upgraded my phone since last year October to date I’m Waiting for my new phone no contact nothing and I app**** over the phone so I honestly don’t know what’s happening at Telkom and everyone tells me a different story whenever I have query can Telkom fix the mess they created on my account???