GV
Gabriel V

1 reviews | Active since Apr 2015

12 Sept 2016, 17:18

BAD BAD BAD SERVICE

<p>My mother of 80 years, living on her own, depends on the TELKOM line as her only way of communication. She has had intermitted or NO service for the last year. It is also not possible to report the line on their website , as they 'are aware of the problem'</p> <p>This however does not stop TELKOM to send an account for this non-existing service - and even better-threatened her with lawyers if she doesnt pay for this non-existing service.</p> <p>Today the very irritated Telkom consultant even suggested that we 'cancel the service'</p> <p>Congratulations TELKOM!</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply13 Sept 2016, 10:07
Official

Thank you for bringing this matter to our attention.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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GV
Gabriel V's update11 Oct 2016, 08:05
Reviewer Update

Good day,

Today is 11/10/2016. Nobody from TELKOM has repied to my complaint sent to you on 12/09/2016.

In the meantime there is still no landline service!

Please get back to me URGENTLY!

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