Bad bad bad Service

How is it that for years customers have been complaining about Telkom's service and they just don't seem to care!

In 2021 I cancelled a month to month LTE router with Telkom because I'd moved house and it just wouldn't connect even though at store I was told Telkom has signal/network in the Milnerton area where I had moved to. Little did I know I had to pay an amount of R600.00 for cancellation fee, however, that's not my problem my problem is being handed over to the collections attorney's without being alerted.

How I found out about that is when I app**** for a phone contract in 2021and the consultant asked if I'd ever worked for Telkom as there's a block on my account. I'd never worked for Telkom. The matter was supposedly escalated to the regional manager and yet a month later, no response! After a series of follow ups I was then alerted that I've been handed over to the collections attorney's for the router amount I'd cancelled a year before. Had anyone cares to tell me this! Obviously nobody thought it mattered, definitely not Telkom! I am the person who's abreast with paying my accounts I don't deserve that! Anyway I ensured to pay the amount and got a final settlement letter from the attorneys.