Bad bad bad service

I have been struggling with Telkom from the 24 of June regarding a service that needs to be canceled. I have spent over a 170 minutes on the phon with Telkom and stil no answers. My case number is ***8. I have been struggling like you would not believe. You as a customer can not speak to the accounts department as you need to speak to the consultants over the phone. The mnr Tshepo Makgaka were to get back to me with in 72 hours and that was on the 3de of September and till not one word from him. My account is paid up to date but no one can help me and are fed up. There is just no straight answer from Telkom. I would like some one to help me as a can not use my wifi.