BAD BAD BAD service

Took a contract out with Telkom, First they didn't told me that there will be a prorata, my amount was double and I had to go to the bank to pay my account. then the games and the 1 month free internet didn't work. Took 2 months to sort out, but the lady that helped me then, she did an excellent job. So I changed bank accounts and my sales consultant told me to email him my new bank details, for about 3 days now my router shows red or green, so I phoned Telkom\s call centre