BAD BAD BAD SERVICE

So Telkom decided to block my account after they short debited my account on my last premium. The call center agent then tells me that it was a mistake on the collections side. When i go on the website it says that i would have to pay the short fall and this months premium before i get my line reactivated. I've been with Telkom for years and i've got three accounts with them maybe its time i switched to something else.