Bad bad bad service

16 August 2017 I went to Telkom store at Old Mutual mall to do a sim swap for my contract sim card since you cant do it over the phone anymore like other service providers. I was told they offline. The next day I went there again, I was told they can't help me as i must produce proof of address. At my cost again, I travelled back home to get proof of address. Went back to the store same day, Standing in the queue I was told by one of the consultants they do not have micro sim card on stock, they cant help me. I ask why would you be out of stock of something so important, it your own brand for crying out loud. The half sleepy consultant rep****" i thought I should just let you know" and walks away. While disgusted by that I see the group of consultant all sitting in one corner looking half asleep waiting for the next customer to come in to proably tell them they offline

My contract monthly benefits will be forfeited if the sim swap is not done. Im so fed up. Today is the 19th i'm going back there again, wonder what next. Is this the kind of service rendered to your customers?