BAD BAD BAD SERVICE

I Had a contract with telkom mobile then I was actually out of the country and bank account was frozen, my 8ta acc was then in arrears and I called back to rectify the arrears and I was told to pay the amount in arrears as the account was already cancelled and I won't owe telkom any money, I paid it up and was told it's cancelled, now when I consult my XDS I was told I'm still in arrears with Telkom and I was told it's for termination fee, and I was never told about that and I was mislead, been calling telkom all they telling me is that it's still with billing they working on it, it's now been months and long overdue, now I'm in the XDS as a bad payer and I am disputing to pay the termination fee as I didn't ask for it to occur at the first place, spoke to Francina mahlaba, Elton mloto, Nontuthuko