Bad bad bad.. Ok

Telkom has the most difficult service provider to deal with.

Upon going into contract with telkom, I purchased a fixed contract of R200. For a Wi-Fi bundle monthly. Telkom debited me R1800.00 the first month. I requested a statement as to why. There were unusual data transmissions at times no devices were connected. Its beeen six months since the query is logged and no one has contacted me or tries to resolve my query. The billing is unfair and surely hand on heart not any of my transactions.

Six months later which I know to be ******** for a service query to still be open and unresolved still no feedback every time I call, the team leaders say there's nothing they can do and I never hear from them again.

Again I had an issue this time purchasing a bundle and not receiving. After the purchase I switched off the router and packed it along for my trip but when I turned it no data at all. Telkom refuses to check and says that i used up this bundle? I ask for proof and apparently it's not allowed.

I spoke to so many team leaders who have not given me any feedback. Email calls nothing. The one team leader siyabonga even put the phone down while I was explaining my story and trying to get help. I had call back in through the call centre where he had such a lame excuses 1 hour of waiting and trying help he just the call. So angry. Six months for the first query and over one month for the second... looks like the only way forward is the ombudsmen on this... Terrible customer service. No empathy or care or concern or interest in clients. Disappointed and highly upset at how I am being treated.