BAD BAD BAD!!!!!

This is my story:

I took out a cell phone contract for my son ( A70 Samsung with 1g data free) Amount was and is R399.00 PM, Never once had a problem paying my account In Oct I decided to rather pay EFT , Which I did… In September I added Showmax ( as it says it’s a 1 month trail period and after that it can be cancelled at any time . September a Amount of R499.00 went of as debit order , October I phoned Telkom and cancelled the Debit order as well as Showmax, The lady informed me I need to do my EFT 10 days before the debit goes off in order for the debit order to stop, SHE DID NOT INFORM ME I HAD TO DO THIS EVERY MONTH) The Sept EFT slips I don’t have with me now, November I Paid R800.00 as I missed the payment in October , December I Paid R400.00 , Now I am in arrears of R898.70 HOW IS THIS POSSIBLE as I asked for the debit order to be cancelled and the showmax, They never cancelled either of them and I am stuck paying for something that I asked to be CANCELLED, This morning I phoned The billing department and queried what was going on , I spoke to a lady by the name of “Matifo Malisa” Firstly SHE WAS NOT HELPFUL and said she cant do anything about it, I asked to speak to a supervisor / Manager, She first told me they are busy when I told he I would hold for a supervisor / Manager she THEN said there is NO supervisor nor a Manager on duty, I then told he “ but you just said they are busy now you are saying there is no one there, she said she spoke to several people and no one can tolk to me!! I asked her who can I speak to to sort out this issue as she then put me on hold and then said NO ONE THERE CAN ASSIST ME!!!! I asked who she wanted to put me through to and she said a TEAM LEADER by the name of “Latoiya Tak” but she told “Matifo Malisa” that she can not speak to me. As I got so frustrated at that point asked he to put me trough to someone that can HELP were by she interrupted me and started saying words in HER LANGUEGE, IS THIS REALLY THE WAY YOU TREAT You’re PAYING CUSTOMERS BY TREATING LIKE RUBISH , THIS IS NOT ACCEPTABLE AT ALL, Matifo Malisa told me the R898.70 that is now in arrears is for the debit orders that did not go through as well as the Showmax, I CANCELLED BOTH!!! This lady was utterly unprofessional and not 1% helpful, she didn’t even tried to assist me in any why, I as a PAYING CUSTOMER deserves better!!!! This is *****ing

I can guarantee you that I would NEVER recommend TELKOM and once my contract is done I will not stay a customer.