BAD BAD BAD CUSTOMER SERVICE AND ADSL

On Sunday 7 February 2016 < I have logged a fault with my ADSL Line at the call centre. My problem was that from 15h00 my line speed started to drop drastically as well as my Latency went SKY HIGH and using the internet became almost impossible and would only return to normal around 02h00 . The consultant said she will log the fault . Thinking this would be resolved the next day was only fair as you sure would like the line speed and service you pay for. Monday came and there the problem just starts again. So on the phone I am with 10210. The consultant advised me that customers have to give the technicians atleast 48 Hours due to the high volume of faults .. So I accepted her reason. So Tuesday came and thinking okay it has been 48 hours since i logged the fault, this matter would have been resolved.... BIG MISTAKE.... It again started from 15h00 . So I phone 10210 again and hold on for a while and explained my situation to the consultant and the consultant advised me that they cannot locate the problem for the signal loss and if necessary a technician will be sent to my address. ITS THURSDAY NOW NOT RESOLVED and this morning they advised me that it will be sent to Techninal ???