Bad Bad Bad Customer Service.

I am very disappointed with the service this company renders to its customers.

Today I walked into the Malvern Park Branch in Durban for a simple action to be taken on my account, only to spend 2 hours sitted in the store with no one even explaining what the hold up is.

I do not think that moving services from one number to another is space engineering. What makes it worse is that customers walk and I am told to move from where the consultant is helping me, so they can assist other clients and me being the overlooked customer am expected to sit there as though I work for Telkom. That is utter nonsense.

When you ask what the hold up is, you are merely told "this is the final stage" two hours later. That is not the question asked, the no sense of urgency and the lack of communication is exactly what's draining this company which was world class at some stage and you are surprised why you operate at a township class instead of a world class. Check yourselves, your systems and the training you provide to your staff because whatever it is thay you are doing, isn't working.

I am laying a complaint here because I have called numerous times and only provided with an email address of which the email will not be attended to if you have no reference number from the branch in question. Your processes a below what the people of South Africa deserve.

I was my hands off this crippled organisation. We are clearly not customers to you but accounts that generate money for you.