Bad bad bad customer service

I am so deeply disappointed in Telkom for listing me at the Credit Bureau for a service that I have bever received. I have enquiried about their uncapped Wi-Fi and I couldn't get coverage in my area.

Only to find out that they have issued a judgement and when I phoned Telkom I am told I should not be liable for something I never received but nobody can put it on paper for me. I couldn't even get an invoice or Telkom's banking details as I just want to pay this money even though they don't deserve it. I've been on the phone for days and no assistance.

This is bad Lord knows. People avoid using Telkom if you can don't even enquire about their services it will cost you