BAD, BAD, BAD CUSTOMER SERVICE

On Tuesday 25/01/2022 I app**** for a new contract with Telkom (Iphone 11), I completed the application with a lady on the phone, she advised that they have stock of the phone and that my application was successful and that my order will be sent for processing.

I even received an sms stating that my order will be processed.

On Friday 28/01/2022 I called in to follow up on my order as I had heard nothing from them since Tuesday. I was told that my order is still being processed.

On Monday 02/02/2022 I called again to follow up and was told that there is no order showing on my ID number and that I should re-apply.

I called in again and tried to re-apply, only now, the phone that I originally wanted was no longer in stock, so I app**** for the Iphone 12, only to be told that I can not apply for this phone as there is an order pending on my ID number and the lady is not able to continue with the new application. She gave me the order reference number and told me to call 10213 to follow up.

Again I call in to enquire about the order, for which I now have an order ref nr. Only to be told that there is no such order number.

I have been a loyal customer of Telkom since 2018 and was, until now, very happy with them. What kind of Mickey Mouse business are they running where the one hand does not know what the other hand is doing.

I am very unhappy and strongly considering cancelling all my business with them and going to someone who knows what they are doing.