BAD BAD BAD CUSTOMER SERVICE

IVE BEEN ON ALL SOCIAL MEDIA NETWORKS TRYING TO ENSURE THAT THE UPGRADE WITH TELKOM IS NOT PROCESS YET AFTER 4 DAYS OF COMPLAINTS ? I STILL RECIEVE THE DEVICE THEN IM TREATED LIKE AN IDIOT BY THE CUSTOMER SERVICE AGENT GUGU NTUNGA , SHE TELLS ME SHE CANNOT TAKE THE DEVICE THROUGH THE PHONE???WHAT THE HELL???