BAD BAD BAD CUSTOMER SERVICE!!!!!!!

Hey Telkom!!!! Our line has been completely dead for 7 days with absolutely no dial tone for house phone and no internet!!! We initially got an sms on 21 August to say that there is a problem in the area and if our line is affected we should reply 'yes' which we did with no reply up to now. We have phoned you, Telkom, EVERYDAY, multiple times and got told that someone would come out on multiple occasions to sort out our problem, which by the way, is still ongoing. Yesterday(Sunday 27 August) we got told that this is a problem in the area and someone is attending to the issue and there is no eta we must just wait, could be next week, could be next year!!! REALLY? But this is not an area issue as the main house's line is working and it is just the granny flat line that is dead. Our ISP has also been raising this issue with you, Telkom for the last while to try and get the problem solved. Today our ISP actually phoned you, Telkom once again and they were told that our ticket was originally closed last week by the technicians as they thought our issue was solved with the fix they did for the area issue. So now a new ticket has been raised and here the Telkom dance starts all over again...