Bad bad bad customer service

I recharged my sim with airtime and data yesterday via my banking app. The money went off and my account still hasn't been recharged. I was holding on you customer care line for more than 15 minutes until I have up. I went on your website to try and get hold of you via email and your "contact" pages do not load. The best you can do is reverse my money and I can go find another service provider. I have been with this prepaid number for more than 5 years and everytime haven't been able to get through to your customer care and re**** on my peers to help me through with what I needed but unfortunately this time this needs you!!!! Please pay back my money so that I can go find another provider!!!!!!