BAD BAD BAD BAD service and *********** staff at call centre

I called the call centre SInce 14/8 to get my Mobile data sim back to an Unrestricted APN with no joy as of this writing. Firstly the people who dealt with my query doesn't know what an unrestricted APN is. SECONDLY I can't wait 2 weeks for this issue to be resolved. They say it will be solved within 2- 72 working hours. Now that's 2 WEEKS for something that can be solved in 5 minutes.

My business is losing money every hour my internet is down. Who is going to compensate me for the loss of income? Telkom must start training their staff better and improve on customer service. Because you will lose all your clients.

Can someone competent call me and sort my issue, please.