Bad Bad Bad Bad Service

I have been a loyal client for Telkom for years. I recently opened another account for WiFi. From the beginning i dealt with Ian Mavhurere. I emailed him my application forms, I received an sms on the 28 September 2017 with my access username and that the technician will contact me. I received a call few days later and unfortunately the WiFi i wanted was not going to be possible in my area due to the cable being far or something like that. I contacted Ian since i have been dealing with him from the beginning. He gave me other options that i can choose and i did. He came to my house with a sim card that he wanted to check if there will be network but did not have the Router with him. His explanation to that was that he wanted to make sure the WiFi works first. When he left WiFi was working using my brothers Router. The option i chose was R899.00 per month.

Now the sim card he left the network is terrible, the speed is horrible and I'm so angry.

That was the last time i spoke or heard from Ian. I tried calling several him times, sent sms's to no avail. I checked for my bill to see how much i will be paying end of November 2017. I realized on the WiFi contract alone, i have to pay R3200.00. I called Telkom and was assisted by Turney Bowes. I was shocked with the amount because i thought i will be paying R1800 for October and November. Even less because i received the sim card without the router in the middle of October 2017. Turney couldn't explain the amount nor tell me why i only received half of the package without a router. I tried calling Ian for days and messages but he never returned my calls or responded to my messages, for him to explain the amount that i must pay and pay for router that i never received.

I am so disappointed because i dealt with Telkom for years and never experience this. I even changed my whole family to change to Telkom because i was happy until now.

Mathapelo **********