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<p>This is the worst of all Telkom Mobile Call Center and Deliverence. We took out a contract last year where we took out an LTE Modem with a sim card. Everything went well for the first 3 months then all of the sudden we starting to run out of data. We bought the 50 Gb for your day use and 50 to use after 12 at night: that is how they explained it to us in the Branch from Telkom in Pretoria. I then decided to stay up and look at 12 Clock at night that the other 50 Gb are being used after I downloaded the Huawey Hi Link App that show how your data is being used. We then discover that it is still taking data from our daily use and it never switch over to the night surfer as they called it. The next morning I called the call center and informed them of my problem where the 50 Gb data at night is not switching over as it is supposed to do. Then they informed me that we need to switch the modem of at 12 o Clock at nigt and refresh it to be able to use the other 50 Gb. Now my question to them is who is going to get up 12 o clock at night refresh the modem to be able to get the other 50 Gb? When I took this up with the store where we bought it they just told me that they were supposed to inform us at the store when we bought it. We were never informed. I then start to ask them what do they mean by the night surf. They explain to me that you can't download, you can only surf the net another big thing that I was not informed about. We logged a complaint in February with case number ********** 4. Their turn around time is 48 hours. After 2 weeks I phoned again because nobody phoned me. The call center told me that they could not get hold of me which is a bunch of ****. They logged a new case again with case number ********** 1. We explained to them that they must call me on my contact number that was provided to them. They phoned my mother in law's number who is the holder of the acount and she explained to them to contact me as it is written on the email that the call center sent through to them. After many attemps they still did not come back to us. I then went to the Telkom branch and they gave me another case number ********** 8 where they told me the case was logged incorrectly, so after almost 2 months no calls from Telkom to help to explain why they did not explain all of this before we took out the contract and did not inform us that you need to reset your modem at 12 clock at nigth to only be able to surf the net. This was also not explained. If we knew all of this from the beginning we would never taken out the contract. The problem with Telkom is you can't speak to anyone that has Authority to handle this because the Branch tells you you must phone the call center, the call center then email it to the Back door (as they refer to) that never comes back to you. And you can't phone the back door or speak to head office and you are just a number. So my conclusion is that Telkom is sitting with all the branches the call centers but nobody have any Authority to do anything, and we are living in 2017 with Companies that are huge but the people that are working for them do not have the Authority to assist you. This is bad......very bad. Can telkom please contac me to cancel my service with them as there is no service.</p>