Bad bad bad!!!

Our wifi/landline cables was struck by lightning almost two months ago. I phoned telkom the very next day and logged a fault amd got a reference number. This was on the 12th of December 2017. I waited till the 23rd of December before I phoned again to check up as I heard nothing except for 1 sms saying they are working on it.

After numorous failed attempts I finally reached someone who advised me that the "cables were ******" even though I know it was not true because I know it was lightning. But they logged another fault that day. On the 2nd of January 2018, still nothing so I phoned again. This time the person on the other end of the line told me it was not cable theft but indeed something else wrong and a technician will contact us shortly. On the 12th of January 2018 (exactly one month after the incident) I still didnt hear anything so I contacted them again in which I was told that they query was logged as urgent because we run a business and have been without phone amd internet for a month now. Urgent my foot!!! It is now the 22nd of January and I still did not hear anything so I contacted them again today and asked and after being on the line for 47 minutes I was told again that the cables was ****** and that my query is in a bulk fault logging system and that Telkom won't be replacing the "lost" cables because they are seeking other avenues and I will be contacted shortly.

It is almost two months and we run a business telkom. What the hell!!!!!????

Now you wanna tell me that we are starting with the ****** cable line again?? What a load of BS!!

This is disgusting service.

Telkom do something!!