Bad bad

I have been struggling with my WiFi service from Telkom since December 2025. I have spent countless hours on the phone with Telkom support, opened multiple case numbers, and have over 80 pages of proof containing conversations, complaints, and reference numbers. A technician was sent to my house and I was told the problem was my router. I explained that there was nothing wrong with my router, but Telkom still convinced me to buy a new router directly from them. After spending more money, the exact same problem continues. I was also told that I am “the only one” experiencing connection issues, which is clearly not true. My internet constantly goes on and off, making it impossible to rely on the service I pay for every month. My child is home schooled and depends on internet access daily. Because of Telkom’s ongoing service failure, I have had to spend extra money on mobile data while still paying my Telkom account in full. Now that I want to cancel due to the lack of proper service, Telkom wants to charge me almost triple the normal amount. This is unacceptable. People, please be careful before signing up with Telkom. I have tried to resolve this matter for months without success. If any money is taken from my account on the 1st after this ongoing dispute, I will open a theft case and take further legal action. I am completely frustrated and exhausted after months of poor service and no proper resolution.