Bad attitude towards customers

I went to Musgrave Centre Telkom shop as loyal customer to the brand. My query was on my cellphone sim card hence it has not been activated. I asked for help and he's busy on his laptop. I again explained why I'm here and he says the courier company was supposed to tell me that SIM card activation takes about 7 to 14 days to activate. I was shocked that Jarmaine a well trained guy from Telkom will expect a courier driver with no Matric to explain to me about Telkom contract conditions. <br> <br> My contract is with Telkom not with courier driver. <br> <br> Small things like this will create a bad image to the brand because of Jarmaine failing the basics on customer service. <br> <br> That was stupid of him and Telkom must do something about this