Bad attitude to customer service!!!

<p>We upgraded one of our contracts to give our daughter a new phone, when we got home our daughter said she would prefer another colour to black, so I returned to the store 2 days later to exchange the phone, as it was not opened but still sealed. No one could or would help me and told me the phone has to be sent away and I will be without a phone for 2 weeks. I said its ok, we just want to exchange it, and they said they couldnt. Poor service from the Mall@Reds team!</p>