Bad attitude,staff dont knw product,POPI violation

Mpho had a lengthy personal conversation before assisting me. He told me that the products I requested were not available (internet starter pack and d-link mifi router). I then requested a sim with airtime so that I could load the product myself via the app, which I had done previously. Upon realising that he had given me the incorrect product, he refused to assist me with the product I wanted and told me that it was not possible. This was despite me telling him that I had previously obtained the same product via the app. His colleagues (Johannes) informed me that it was possible and assisted me, as well as providing me with the products which were not actually out of stock (mifi router). <br> To make matters worse, when I returned to the shop, my RICA documentation was lying in the open.<br> I feel that Mpho broke the trust relationship between himself and Telkom, as well as with the customer and feel that disciplinary action should be taken. Poor customer service, lying to the customer and a violation of personal information are not matters that should NOT be taken lightly<br> Telkom products are great, but this poor customer service has left me extremely disappointed.